Refund Policy

At Aurelo, we want every pet (and every person) to feel happy with their purchase. That's why we offer our 30-day happy-pet guarantee.

Our 30-day guarantee

You have 30 days from the date of delivery to request a return or refund. If something isn't right, just reach out—we're here to help.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect:

• Email us at am1665@yahoo.com with your order number and a clear photo of the issue.
• You do not need to send the item back.
• We'll arrange a replacement or a full refund—whichever you prefer.

Change-of-mind returns

Changed your mind? No problem. You can return unused items in their original condition within 30 days of delivery.

• Items must be unused, unwashed, and in original packaging when possible.
• Customer pays return shipping for change-of-mind returns.
• Once we receive and approve the return, we'll process your refund.

How refunds work

• Refunds are issued to the original payment method.
• After we approve your refund, please allow 5–10 business days for it to appear on your statement.

Lost or delayed packages

If your package is lost or significantly delayed, contact us with your order number. We'll track it down and either reship your order or issue a full refund—your choice.

How to start a return or refund

1. Email am1665@yahoo.com with your order number and a short description of the issue.
2. Include a photo if the item is damaged, defective, or wrong.
3. We'll reply with next steps, usually within 1–2 business days.

Questions? We're always happy to help at am1665@yahoo.com.